BlackStone Futures make every effort to ensure that it’s systems and policies are as consistent and clear as possible. However, we recognise that disputes can occur and that a client might wish to raise a formal complaint. We undertake to investigate fully any such complaint made against the company or any of it’s employees.
In the first instance a client may telephone and/or email either our Client Services Department or Trading Desk to discuss the issue. If, following that action, the matter is not resolved to the client’s satisfaction he/she may make a formal written complaint by emailing us at [email protected]
Alternatively, you can write to us at:
Trade Nation Financial (Pty) Limited
5th Floor, The Mall Offices, 11 Cradock Avenue, Rosebank, 2196, South Africa
Acknowledge in writing within 1 week that your complaint has been received and may request further information Conduct an impartial investigation and review of the issue to determine if BlackStone Futures has acted fairly and observed it’s contractual obligations Respond with a determination within a maximum period of 8 weeks Should the client remain dissatisfied after receipt of that determination he/she may contact the Financial Sector Conduct Authority (FSCA); contact details to be supplied by our Compliance Department.