Frequently Asked Questions 

Who is Trade Nation? 

We’ve scoured the industry to try and understand what you, the customer, want and deserve from a trading provider. We aim to challenge industry norms by being transparent and honest. Offering a wide range of markets with tight spreads and exceptional customer service. 

Trade Nation is represented by brand ambassadors that may be familiar to you: 

• Current South African Cricket Captain – Temba Bavuma 
• Rugby World Cup Winner – Tendai ‘The Beast’ Mtawarira 
• Cricket Legend – Jacques Kallis 
• Professional Golfer – George Coetzee 

Sounds great but I have some more questions… 

I want to transfer but I’ve forgotten my Blackstone Futures username/password.

If you have forgotten your details, you can contact our customer support team on: 

Live Chat

or via email on 

[email protected] 

and we will provide that for you. 

Where is Trade Nation Regulated? 

Trade Nation is regulated by the Securities Commission of The Bahamas (SCB) and its related entities are regulated by the Financial Conduct Authority (FCA) in the UK, by the Australian Securities and Investments Commission (ASIC) in Australia and by the Financial Sector Conduct Authority (FSCA) in South Africa. You could say that Trade Nation’s regulation has something of a global reach! 

Why the Bahamas? 

Confusion over how the product is issued under South African regulation has led to move away from FSCA regulation. The Securities Commission of The Bahamas (SCB) is an extremely well-regulated jurisdiction. They have already undertaken their Product Intervention measures which are sweeping the globe and their rules most closely replicate the trading conditions you are currently used to. We will still be FSCA regulated but the provider of the product will be the SCB. 

Why are you changing? 

We have been operating under the Trade Nation Financial license for several years and it was always our intention to be part of a global brand. The timing is right now, and we are excited about the new stage of our growth as a leading player in the market. 

International expansion is an important part of our strategy, and we are very proud to be embarking on this new phase. 

Will my account stay the same? 

By accepting the account transfer, you will be provided with new account details but the way you trade on your account will be the same. The colours will be different but you will be trading on the  same platforms and on the same tight spreads. 

You can elect to transfer your funds from your Blackstone Futures account to your new Trade Nation account. You need to be aware that such a transfer will be considered as part of your annual Foreign Investment Allowance as allowed by the SARB.  

Are there apps for my account? 

Both iOS and Android apps are available for MT4 and Cloudtrade. 

What if I don’t want to transfer my account? 

On the 3rd December 2021, after the close, your account will be set to closing only and you will not be able to open any new positions on your account. You will only be able to close the positions you have open. After the market close on the 10th December 2021 all your open positions will be closed at the prevailing market price. Your remaining funds will be returned to your designated bank account. 

Is my money safe? 

We reconcile client funds daily, so we always have sufficient funds to cover the equity on your account. Funds are available for you to withdraw at any time. Your funds under your new account will be held in Client Trust Accounts with Barclays in London. Barclays is a global Tier 1 bank.  

Will I still be able to deposit into ABSA? 

We will be accepting deposits into ABSA until the 10th December 2021 to assist you in funding your open positions with Blackstone Futures. Any payments received after this date into the ABSA account will be returned to you. 

Who will be my account manager? 

You will still receive the same excellent customer service from one of our friendly customer service team. You can ask for them by name or send them an email as you have done in the past. We will always get back to you and answer your questions in good time. 

What happens to my open positions? 

All your open positions will be sent to closing only on the 6th December 2021. Positions will be closed at the prevailing market price after the market close on 10th December 2021. 

What happens to my trading history? 

All you trading history will be available to you on request or you can download it from the trading platforms prior to the 15th December 2021. 

How long will withdrawals take? 

We will endeavour to ensure that these will take no longer than usual. Our 1-3 business days will remain our target. 

What leverage can I get on the new accounts? 

We are allowed by law to offer you leverage of up to 1:200. All new accounts will be set to 1:100 and the increase will be available on request. 

Are deposit bonuses available? 

Deposit bonuses will not be available. We will instead be introducing a loyalty scheme to provide you with spread back based on the trades you have placed on your account. These funds will be credited to your trading account at the end of the month. There are no restrictions on these funds, you will be able to withdraw them from your account if you so wish.  

How does the Loyalty Scheme work? 

The Trade Nation loyalty scheme is one of the most generous allowing you to earn up to 20% of your trading costs. You’ll earn points from your trading in the first month which results in a percentage rebate against your next month’s trading activity. As long as you continue to qualify, you’ll continue to earn loyalty points. Click HERE for more information 

Will there be demo accounts? 

At Trade Nation there will be ‘Practice and Learn’ accounts to help you familiarise yourself with the platform, should you need to. 

Will you offer copy trading? 

Copy trading will not be available on the platform. 

OK, I am ready to transfer 

1. CLICK HERE, check the relevant boxes, enter your username and password, and submit the form. 
2. You will receive an email confirming your agreement to transfer 
3. Within 2 working days, you will receive your “Welcome to Trade Nation” email. 

To ensure the smoothest transfer, please submit your transfer request form before 10 p.m. GMT on Friday 3rd December 2021.